• June

    8

    2020
  • 9
  • 0

COVID-19 Update: June 8th, 2020

Dear Tenant(s) / Prospects:

Eagle Ridge Properties is open effective June 8th, 2020 under the guidelines of New York State Phase 2 re-opening plan. 

While we are now conducting in-person showings, we have strict procedures and requirements in place to ensure everyone’s safety.  All prospects can view videos, features, amenities, and real-time availability at eagleridgeroc.com, as well as apply and secure your new apartment home online 24-7.​  If you are a prospect and interested in our apartments, please view our website, email us at erp@eagleridgeroc.com, or call us at (585) 544-9760 for more information.

 

Maintenance Work Orders

As always, our maintenance team will respond to all EMERGENCY work orders.  To ensure the safety of the community and our staff, the following procedures are in effect:

  1. Prior to entering an apartment, Tenant(s) can expect to be asked several screening questions related to COVID-19.
  2. We ask that Tenant(s) remain in a separate room, with the door closed, from the room that the work order is being performed.
  3. If separate room not available, then the Tenant(s) shall remain at least 6 feet from maintenance staff and a mask MUST be worn at all times. 
  4. Maintenance staff will wear appropriate PPE at all times.
  5. We do our best to clean our work areas, but certainly Tenant(s) are encouraged to clean/disinfect after the work order is complete as well.

 

We are now processing NON-ESSENTIAL work orders effective June 8th, 2020 observing the following procedures:

  1. Prior to entering an apartment, Tenant(s) can expect to be asked several screening questions related to COVID-19.  If Tenant(s) answers yes to any of the questions, the work order will be delayed 14 days.
  2. We ask that Tenant(s) remain in a separate room, with the door closed, from the room that the work order is being performed.
  3. If separate room not available, then the Tenant(s) shall remain at least 6 feet from maintenance staff and a mask MUST be worn at all times. 
  4. If Tenant(s) do not comply with the instructions, Maintenance has been instructed to leave the rental unit immediately and the work order will be rescheduled. 
  5. Maintenance staff will wear appropriate PPE at all time
  6. We do our best to clean our work areas, but certainly Tenant(s) are encouraged to clean/disinfect after the work order is complete as well.

 

We appreciate your patience and cooperation while we all work to get through this safely.

Sincerely,

Eagle Ridge Properties, LLC     

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