We hope you all are doing well in this challenging time. First, we want to provide a staffing update. We have hired another Maintenance Technician, Charles Enoch, who started today. If you are registered on the portal, login and go to Property Information, you will see a picture of all our team members.
Your safety, health, and well-being are of the utmost importance to us. We understand that there are many concerns around COVID-19 and we want to assure you that we are doing all that we can to protect our residents and employees and prevent the spread of the virus.
In an effort to provide quicker and safer updates, we will be doing future communications via email and the new Resident Portal. There will also be a link to any updates on our homepage at www.eagleridgeroc.com. Please email firstname.lastname@example.org for information on how to register for your Resident Portal.
If you are in mandatory or voluntary quarantine because of the virus or someone in your home has tested positive for COVID-19, we ask that you tell us right away.
Also, in an effort to comply with NYS on PAUSE, as issued by Governor Cuomo, our office staff will be working more frequently from home and we will not be doing any in person appointments or showings until further notice. We are still checking emails and returning phone calls, however please bear with us as we navigate these uncharted waters. As always, if there is an emergency, please call 585-453-2365. Our maintenance staff is considered an Essential business by the state, and we are responding to maintenance calls. However, if your request can wait and does not need immediate action, we ask that you either hold off on the call until April 6th, 2020 (which is a targeted date only and may need to be extended), or let us know if the call can be handled after that time.
If you do make a maintenance request, you can expect to be asked the following 2 questions:
- Has anyone in the home had fever, cough, and/or shortness of breath?
- In the 14 days before, has anyone in the home traveled outside the United States or recently had contact with a person suspected or confirmed to be infected with COVID-19?
If the answer is yes to any of those questions, we will look to postpone the service call for 14 days.
If the call cannot be postponed, we might ask you to stay in a separate room and maintain a 6-foot distance from our staff or some other solution depending on the situation. This policy is subject to change at any time as this situation keeps developing.
Regarding rent, we know this is a stressful time for everyone and we are more than happy to work with you. Please contact the office before rent is due if you are unable to pay rent in full to discuss options.
We are committed to doing our part to keep you healthy and will continue to communicate any changes in service to you as quickly as possible. In addition to our existing cleaning and maintenance policies, we are also taking the following measures:
- Increased frequency and cleaning of doorknobs and handrails in common areas.
- All maintenance staff is equipped with masks, disposable gloves, and disinfectant and are instructed to discard gloves after each use.
- All staff are instructed to stay home if they are feeling sick.
- Office staff are working from home as well as reduced hours for staff to be in the office
- We are increasing the frequency of electronic communications – such as text messaging, email, website and portal messaging to eliminate unnecessary touching of frequently used hard surfaces.
You can help us prevent the spread of infection by doing the following:
- Wash your hands frequently – especially after touching doorknobs or handrails – and follow proper hand-washing procedures:
- Using warm water and soap, wash hands for 20 seconds
- If hand washing is not available, use hand sanitizer with at least 60-95% alcohol
- If you feel ill, stay in your unit and let building management know you are feeling sick by texting, calling, or emailing us. Separate yourself from other tenants and pets.
- If you need to leave your unit to go to a doctor, please wear a mask over your nose and mouth (or in the absence of a mask, use a scarf or handkerchief) and disposable gloves. Discard these items upon return and/or wash immediately.
- Any co-residents should use a face mask and/or gloves when in the same room as you
- Do not use public transportation, ride sharing, or taxis
- Before leaving to go to the doctor, call ahead to let them know if you may have been exposed to a virus
- Cover your coughs and sneezes with a tissue and discard immediately in a lined trashcan and wash your hands immediately afterwards following the steps noted above
- Do not share personal items (dishes, utensil, cups, bedding, towels, etc.)
- Clean high-touch surfaces every day.
To fight this virus we must work together and we thank you all for doing your part in preventing the spread of this virus.
If you need more information, we recommend the following resources for the most up to date news and developments related to COVID-19. Fighting rumors and misinformation is very powerful, please visit the websites below for facts concerning the virus.
- NYS Coronavirus website:
- Monroe County Health Department website:
- CDC website
We appreciate your patience and cooperation while we all work to get through this safely.